important information

CHECK-IN AND CHECK-OUT
Check-in is from 3.30 pm on the day of arrival and check-out is by 10.00 am on the day of departure.
If you will be arriving after 6 pm please notify us in advance.

MOBILE SERVICE
Most networks work well on site and we have 4G coverage (most of the time).  Remember you can always use your mobile regardless of service to make an emergency call.

GROUP BOOKINGS
We allow group bookings but please ensure you let us know the group size/type at the time of booking!  There is a £150 surcharge for group bookings, please see our T&Cs of stay for further information.

DOGS
One well behaved dog is welcome in all accommodation. Please see our Terms and Conditions for further information.
We have some chickens free-ranging around the place – they are very friendly but wary, so they shouldn’t bother you at all. If you bring your dog, then please be mindful of the chickens and remember to keep your dogs on a lead where necessary – thank you

ENVIRONMENTAL IMPACT
Throughout the site, we endeavour to minimise our impact on the environment by using an eco electricity company, our own borehole water source, bio-digesters for the treatment of wastewater, and non-toxic cleaning products.  We also provide recycling for waste materials and compost bins for food waste.

BEES
We are a friend of the bees and have a secluded area in the wood with 4 hives.  This is their own peaceful sanctuary, so please respect their privacy as they are busy making delicious honey.

CHICKENS
Whilst the hens are fenced into their ranges, they do sometimes escape as ‘the grass is always greener on the other side’, they are very friendly but wary, so they shouldn’t bother you at all.  If you bring your dog, then please be mindful of the chickens and remember to keep your dogs on a lead where necessary – thank you

CLEAN UP
The welfare rooms are serviced prior to check-in. During your stay please make sure you clean up after yourselves, especially when using the communal areas.

SMOKING
We do not permit smoking on-site anywhere. You may step off-site.

NOISE AND BEHAVIOUR
Please ensure that any music is played at a reasonable level and cannot be overheard by neighbouring Dens or properties. Any noise must be kept within an appropriate level bearing in mind other parties staying – any excessive disturbance (to include loud music, raucous/threatening behaviour, dangerous or any illegal activity) will result in the persons being asked to leave the premises during their stay and their holiday ended with immediate effect. No refunds will be given under these circumstances.